Bilal Alhaji Yahaya

Bilal Alhaji Yahaya

Business Development Professional | Public Administrator

Abuja, Nigeria.
Whatsapp Digital CV

About

Bilal Alhaji Yahaya is a results-driven Public Administration graduate with a strong foundation in business development and client engagement, cultivated through his NYSC service at MEED Networks Limited and diverse experience in retail and manufacturing operations. Eager to leverage proven capabilities in management, customer service, and brand representation to excel in a business development, client relations, or operations role, driving growth and fostering strong stakeholder relationships.

Work

MEED Networks Limited

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NYSC Service Member (Business Development & Client Engagement)

Abuja, FCT, Nigeria

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Summary

Supported client relationships and company growth initiatives within an ICT/Telecom consultancy, gaining hands-on experience in business development and operational support.

Highlights

Cultivated strong client relationships, serving as a primary point of contact for inquiries and service delivery, enhancing customer satisfaction.

Contributed to company growth initiatives by identifying new business opportunities and supporting proposal development for ICT/Telecom solutions.

Assisted in the implementation of ICT/Telecom solutions, ensuring client requirements were met and projects adhered to established timelines.

Streamlined administrative processes, improving operational efficiency for client engagement workflows and internal coordination.

Opay

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Brand Representative & Customer Service Specialist

Potiskum, Yobe State, Nigeria

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Summary

Represented the Opay brand and provided essential customer service, contributing to user engagement and brand visibility in the mobile money sector.

Highlights

Represented the Opay brand professionally at various events, enhancing public perception and building customer trust in mobile financial services.

Resolved customer inquiries and issues promptly, achieving high satisfaction rates for mobile money and payment service users.

Participated in promotional campaigns, effectively communicating product benefits and driving user adoption for new Opay features.

Educated new users on Opay services, contributing to a significant increase in user onboarding and active engagement.

Abu Muhammad POS

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Retail Operations & Management

Potiskum, Yobe State, Nigeria

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Summary

Managed daily retail operations, ensuring efficient customer service, accurate financial transactions, and effective inventory oversight.

Highlights

Managed daily retail operations, overseeing inventory, sales, and customer service functions to ensure smooth business flow.

Provided exceptional customer service, resolving complex issues and building strong customer loyalty within the retail environment.

Processed a high volume of Point-of-Sale (POS) transactions accurately, maintaining financial integrity and daily reporting.

Implemented operational improvements to enhance transaction speed and optimize customer flow, reducing wait times by 15%.

Nzimi Blocks Industry

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Manufacturing Operations Oversight

Potiskum, Yobe State, Nigeria

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Summary

Oversaw key aspects of manufacturing operations, focusing on production efficiency, quality control, and resource management.

Highlights

Oversaw key aspects of block manufacturing operations, ensuring adherence to production schedules and quality standards.

Monitored production processes, identifying and implementing solutions for efficiency gains and waste reduction in material usage.

Managed material inventory and equipment utilization to optimize production output, contributing to consistent supply.

Ensured strict compliance with safety protocols and quality control measures throughout the production cycle, minimizing defects.

Education

CAMTECH

Potiskum, Yobe State, Nigeria
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Higher National Diploma (HND) Public Administration Grade: PLACEHOLDER_GPA

Courses

Public Policy Analysis

Organizational Behavior

Local Government Administration

Public Financial Management

CAMTECH

Potiskum, Yobe State, Nigeria
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National Diploma (ND) Public Administration Grade: PLACEHOLDER_GPA

Courses

Introduction to Public Administration

Elements of Government

Administrative Law

Statistics for Public Administration

Federal College of Education Technical

Potiskum, Yobe State, Nigeria
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Certificate Computer Operation Grade: PLACEHOLDER_SCORE

Courses

Microsoft Office Suite (Word, Excel, PowerPoint)

Data Entry and Management

Basic Networking Concepts

Operating System Fundamentals

Languages

English

Hausa

Skills

Business Development

Strategy Development, Market Research, Lead Generation, Partnership Building, Sales Support.

Client Relations

Account Management, Customer Satisfaction, Relationship Building, Conflict Resolution, Client Onboarding.

Communication

Verbal Communication, Written Communication, Presentation Skills, Interpersonal Skills, Active Listening.

Problem-Solving

Analytical Thinking, Decision Making, Root Cause Analysis, Strategic Solutions, Issue Resolution.

Management

Team Leadership, Project Coordination, Operational Efficiency, Resource Allocation, Time Management.

Customer Service

Client Support, Issue Resolution, Service Excellence, Feedback Management, Help Desk Support.

Brand Representation

Brand Advocacy, Public Relations, Marketing Support, Stakeholder Engagement, Product Promotion.

Operations Management

Process Optimization, Workflow Design, Logistics Coordination, Quality Control, Inventory Management.

Public Administration

Public Policy, Government Relations, Administrative Processes, Public Service Delivery, Organizational Management.

Computer Operations

Microsoft Office Suite, Data Entry, System Monitoring, Basic Troubleshooting, Digital Literacy.